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Quality Policy

by / Saturday, 21 December 2013 / Published in Tergo Solutions

Our policy is to provide environmental friendly surface cleaning of a high quality, delivered on time and priced to provide superior value to our customers. In achieving these goals:

WE WILL:

Work as a skilled team.

Be customer focused at all times.

Exercise best practice in the function of our operations.

Strive to “Do things right first time and every time”.

Learn from our mistakes.

Continually train and develop our team, providing a versatile workforce.

Utilise leading edge machinery

Maintain our machinery in optimum working condition.

Keep abreast of all legislative changes in our sector.

Abide by all applicable statutory and regulatory requirements.

Encourage efficient use of materials, conservation of energy and correct disposal of materials to support the environment.

Continually improve on the effectiveness of our quality system through the review and improvement of our processes and the setting of quality objectives.

Measure our customer satisfaction and strive to satisfy our customers’ requirements at all times.

Put in place corrective action on any area of dissatisfaction.

This policy, which provides the framework for establishing our quality objectives shall be made known to, understood and practiced by all our team.  It shall be reviewed for continuing suitability and amended as required.

Barry Tinnelly

MANAGING DIRECTOR

 

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